Bakefactory (“we” and “us”) is the operator of ( (“Website”). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Due to Covid-19, your order may encounter shipping delays from shipping carriers. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 1 day for it to arrive before contacting us at .

3. Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 1-2 days

Dispatch Time

Orders are usually dispatched within 1 day of payment of the order. Our warehouse operates on Monday – Sunday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4. Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

5. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

6. Customer service
For all customer service inquiries, please email us at

​7. Refund

Except for any products designated as non-returnable on the Site, we accept product returns for a refund of your purchase price, less the original shipping and handling costs, as long as the return is made within 1 day of delivery and the products are returned in their original condition. Before shipping your product back, please contact our Returns Department at .

On returned items, you are responsible for all shipping and handling charges. You are responsible for any loss that occurs during shipment. We strongly advise you to fully insure your return shipment against loss or damage and to use a carrier that can provide proof of delivery. Refunds are processed within three to five business days of receiving your merchandise. Your refund will be credited to the same payment method that you used to make your original purchase on the Site.